In 2027, just seven years from now, the global Chatbot market revenue is speculated to be around $454.8 million! In 2020, it currently stands at $65.4 million. This shows that businesses will invest more readily in this domain in the coming years. Today is the time to make careful investments in this domain to reap the benefits later on.
Chats bots come with many valuable business offerings. The best part about them is the automation of several business functions. Read this blog to have a look at some of the leading chatbots in the industry and gain a better understanding of what they do.
Best Chatbot Plugins for Your Business
The fact is that there are many chatbot plugins in the market today. They help to take care of many business processes and this is very useful for most companies. Particularly for small businesses, chatbots aid in accomplishing many critical tasks allowing resources to engage in more important ones. Some of the tasks that chatbots can accomplish are as follows:
- Provide instant customer service
- Collect marketing data
- Share personalized recommendations
- Help customers navigate through products
- Remind customers about their cart products
- Aid in campaigning through emails, chats, and texts
Let us, now, have a look at some of the best chatbots out there.
Collect.chat
Collect.chat is one of the best options for WordPress that more than 10000 businesses are using worldwide. A vast majority of WordPress users highly recommend the advanced data collecting feature from this plugin. You can use it to collect user data with ease. The plugin comes with many other offerings as well. Use it to segregate your customers and understand how your website is behaving towards prospective buyers. This is a great benefit as it can allow you to streamline your website’s message more by identifying lacking areas. As a result, you can enjoy more sales leading to higher ROI and customer retention.
Fulfill the actual needs of your prospective clients by configuring the plugin. It has a seamless user interface and you can fine-tune any way you want to. Make sure to check what suits your needs and what does not. Once you perform the configuration, you’re all set to derive useful data from the bot. You can also use it in conjunction with LinkedIn, Slack, Gmail, Facebook, and many other websites and networks. Imagine the business gains that you can enjoy by using this plugin with so many other websites.
MobileMonkey
MobileMonkey is a chatbot builder that helps businesses do plenty with marketing automation options for Facebook Messenger, Web Chat, and SMS, etc. The platform provides many effective marketing options such as the collection of user IDs for future interactions. This comes in very helpful for remarketing campaigns. Using the platform, you can easily connect with customers over the messaging apps that they’re already using.
MobileMonkey also comes with ad targeting capabilities for popular social media networks such as Facebook and Instagram. In your native webchat, you can see your unique visitors in the form of a list. By using this platform, you can get leads straight from your Facebook Page fans that are using Facebook Messenger. This plugin comes with many customization options as well. You can add FAQs that are closest to what your users are looking for. The easily programmable chat AI tools will enable you to do that. You will also get access to an inbox that will contain all the chats for future reference. One of the most valuable features is the ability to connect with your other business systems as well.
Tars
Tars may appear, at a first glance, to be a very expensive plugin but that is not the case. If you weigh the value it offers against the pricing, you will realize that the plugin offers much more! With a user interface that surpasses other chatbots, this price will definitely seem low. Moreover, it also features accessibility options so that even the deaf, hard of hearing, etc., can easily use your chatbot. What is better than a bot that complies with the Web Accessibility guidelines? The 14-day trial period of using the bot will allow you to test it to its limit. Packages start from $99 a month.
Tars claims to improve conversion rates from PPCs by 50% – 200%. With companies such as DHL, American Express, Honda, and Bosch using its services, the claim has facts backing it. The bots are quite interactive and entice the users to freely provide information that can be used later by businesses for easy sales conversions.
One very interesting offering from TARS is that they will design a unique bot for you. And they will do without asking you for a single penny. This feature is worth $199 and once you have a custom chatbot, you will see that your leads are converting to sales. After clicking an ad, when a user will get to interact with an interactive bot instead of a boring form, they will buy your services!
BotPenguin
The friendly BotPenguin is an AI-powered “penguin” chatbot. It is available for WordPress and will allow you to catch the attention of the visitors. This is because of the friendly penguin that will be chatting on your behalf at the other end. You can use this plugin on your webpage, Facebook Messenger, and/or other social platforms.
Based on your preferences, you can customize your bot. Your bot can be an answer bot, assistant bot, order booking bot, or a bot for lead generation. An answer bot generally is good for entertaining simple questions from users. An order booking bot works well for flight reservations and hotel bookings. It also contains questions that sequentially take necessary user details and confirm a booking. Bots for lead generation confirm if users are interested in certain services or not. If they are, the response is recorded and saved for remarketing purposes later.
BotPenguin harnesses the power of AI to benefit business immensely. It comes with natural language processing (NLP) capabilities to intelligently respond to visitors. Moreover, conversational UI and deep analytics aid the bot in providing value to the customer. The plugin comes with no cost requirements to set it up and is very easy to integrate. Make sure to use a CRM for your eCommerce website so the bot can deliver any lead there.
Chatbot with IBM Watson
If you have WordPress REST API Plugin and a higher version than WordPress 4.7, then you can install IBM Watson Conversation (now known as Chatbot with IBM Watson) for free. You can translate this bot into your own language with the help of this plugin. Furthermore, it is available for use on all types of WordPress websites. Many companies and internet providers are using intelligent bots these days.
It makes life easy for buyers. For instance, encountering a chatbot while requesting for Charter Spectrum cable on one of their affiliates’ websites would be quite convenient for most users. Undoubtedly, intelligent bots are the future of online order placements. Undoubtedly, intelligent bots are the future of online order placements.
IBM Watson is highly acclaimed in the technological world. With its AI capabilities, you can easily market your content effectively to your users. With good query responses from your side, you can easily generate good business. You can control the usage of the service from the plugin settings portal. You can also choose the pages where the chatbot should be present and where it should not. It can intelligently respond to images, pauses, and record responses from your website visitor.
VirtualSpirits Chatbots
Virtual Spirits Chatbots provides automated responses in many languages like English, Arabic, French, Spanish, Russian, Dutch, Hebrew, Italian, German, and Portuguese, etc. This plugin comes with many features such as lead generation and customer servicing.
Keep in mind that you need to sign up for a VirtualSpirits account. For 30 days, you can use the services for free. With the help of this service, you can optimize the bot for leads, client servicing, and eCommerce purposes.
Gobot
With Gobot, there’s no need to hire a new programmer or dedicate an existing resource to program it. It is very easy-to-use and comes with a seamless user interface. You can use all of the offerings from Gobot such as generating leads, responding to client queries, helping visitors find the product they’re looking for, sending personalized emails, and more.
Businesses have successfully used it to answer millions of client queries already. This virtual sales assistant will also collect user data and store it in dedicated storage. Use these analytics to improve your future campaigns, market to relevant market audiences, and redefine your message. With more than a hundred bot templates that come with the plugin, make sure to select one that goes along with your business theme. Since this plugin is automated, it will also collect critical data on its own and present forms, surveys, polls, etc.
WP – Chatbot
WP – Chatbot will add a widget to your home screen. This is known as the OmniChat widget. Developed by MobileMonkey, this widget is patented and can be used to respond in multiple messaging formats. The plugin comes with a dedicated inbox that you can access to view all conversations. You can also see all the conversions over here. One of the best features of this plugin is that you can integrate it with Facebook Business Page Messenger conveniently.
Frankly, this bot is quite an ideal choice if you’re looking for a bot to integrate with Facebook. Thought leaders such as Neil Patel and Brian Dean highly recommend WP – Chatbot. Moreover, the plugin has also won many international awards such as the MarTech Breakthrough Awards. The bot is compatible with a plethora of plugins, themes, and eCommerce platforms.
Facebook Messenger
This bot is very good to use on your Facebook account. You might be away but that does not mean that you should lose a prospective client. The tool uses Facebook messenger API and learns to respond to simple questions. When you’re not available, the bot will simply reply and tackle the situation. And at the same time, it will be able to record important client information as well.
You can customize the answers and the FAQs to get your client’s information. Make sure to develop questions that clients usually ask. Then, add the most pertinent answers for these so that whenever you aren’t around, your bot can answer. Make sure to keep the tone of the language light and easygoing. It must also be industry-specific.
WoowBot WooCommerce Bot
WoowBot is a chatbot that is an ideal fit for WooCommerce. The pro version comes with amazing offerings that include artificial intelligence and machine learning capabilities. The bot supports conversational commerce and will be able to engage in a logical conversation with your client all the while recording useful data. Users can even place their orders by using this chatbot.
This is a standalone bot that does not need any third-party service integration. With NLP (Natural Language Processing), AI (Artificial Intelligence), and ML (Machine Learning) abilities, the pro version is just about the very best eCommerce bot for WooCommerce. Using it you can easily up-sell or cross-sell. By providing a list of pre-recorded FAQs, you can effectively answer any queries that your customers might have.
This plugin also comes with reminders. Note that in the event a user has added something to their cart but is not proceeding to the checkout, the bot will remind them. In case the user is double-minded about buying this will serve as useful motivation. It is also entirely possible that a user may forget about the items in the cart while some other products catch their interest. Reminders play a vital part in such situations enabling users to refocus and complete their purchase.
My Chatbot
Powered by Google Dialogflow, this chatbot is for WordPress. For basic tasks, it works well. You can access all conversations with the bot in your local storage. You can also change the background colors and font options. Furthermore, you can set a certain amount of time before the bot replies after receiving a response from the customer. The plugin also comes with support to add text in placeholders. Here, you can utilize the space for company branding.
This chatbot is quite non-intrusive and simple. Using it, you can also reap the benefits of its machine learning algorithms. This means, that it has the capability to learn from other AI chatbots with the passage of time. The bot is quite customizable owing and you can up your game with a more interactive user interface.
Final Word
In today’s era, market competition is quite tough and companies are increasingly looking for ways to move ahead of their competitors. In order to add a sense of fulfillment to your digital presence, chatbots are a must. Having good bots interacting with your customers in an intelligent way will allow you to increase sales, boost client retention, and increase your online engagement.
Make sure that you have a bot that is user-friendly and has a good interface to give you an edge. A good bot will allow your other resources to focus on their tasks. Later, when it’s time, they can check the data recorded by the bot and take the necessary actions. Make sure to visit the websites of the aforementioned chatbots to select the option that matches your business interests the most.